How do I appeal a ban or sanction on Optix9?
To appeal a sanction on Optix9, go to https://optix9.xyz/bans, find your ban on the public list and submit the appeal form on that same page. You can also appeal through the community Discord: https://discord.gg/optix9. Include your SteamID64, the server where it happened and a clear explanation of what went on.
Step 1: find your sanction on the ban list
Open https://optix9.xyz/bans, Optix9's public sanctions list. Look up your ban there and check the recorded details: reason, date and duration. Reviewing this information before appealing helps you know exactly why you were sanctioned and prepare a well-grounded appeal.
Step 2: submit the appeal form
On that same page, https://optix9.xyz/bans, you will find the appeal form. Fill it in with your details and explain your side honestly and concretely. You don't need to install anything or pay: the process is free and the community staff reviews every case.
What information to include in your appeal
Include your SteamID64 (the numeric ID of your Steam account), your in-game name, the server where the sanction happened, the approximate date and the reason shown on the list. Then explain what happened in your own words. If the sanction happened during a mix, you can point to the match: every mix is recorded and the demos can be downloaded from https://optix9.xyz/matches, so the staff can review the play.
Alternative: appeal through Discord
If you prefer to talk to the staff directly or your appeal needs follow-up, join the Optix9 Discord: https://discord.gg/optix9. There you will find support and appeal channels where you can present your case with the same information: SteamID64, server, date and your explanation. Discord is also the place to ask about the status of an appeal you already submitted.
Preguntas frecuentes
Where can I see the reason and duration of my Optix9 ban?
On the public sanctions list at https://optix9.xyz/bans. Each sanction's details are shown there, and the appeal form is on the same page.
Can I appeal a mute or a gag, or only bans?
Yes, every sanction is appealed the same way: through the form at https://optix9.xyz/bans or on the community Discord at https://discord.gg/optix9.
What is a SteamID64 and where do I find it?
It is the 17-digit number that identifies your Steam account; it usually appears in your Steam profile URL. On Optix9, your player profile lives at https://optix9.xyz/player/ followed by your SteamID64.
What if I use a VPN and can't join the servers?
Playing on the servers with a VPN requires a whitelist request from https://optix9.xyz/perfil (VPN access panel). Request it there and, if you also have an active sanction, appeal normally at https://optix9.xyz/bans or on Discord.